Money-Back Guarantee

Try Sheldn risk-free for 7 days

Last updated: February 10, 2026

7-day full refund eligibility

We offer a full refund within 7 days of your first subscription purchase, no questions asked. This guarantee applies only to your first subscription.

How to request a refund

Email support@sheldn.ai with the subject line Refund Request from the email address on your account.

Refund processing time

Approved refunds are processed within 5-10 business days, depending on your payment provider.

What happens after a refund

Your subscription will be canceled, active assistant instances may be deactivated, and funds are returned to your original payment method.

Exclusions

The 7-day guarantee does not apply to renewals, accounts in violation of our Terms of Service, requests submitted after 7 days from purchase, or accounts that have previously received a refund.

Refunds outside the guarantee window

Requests outside this guarantee may be reviewed on a case-by-case basis at our sole discretion.