SheldnPrivacy Policy
Information We Collect
We may collect account information (Google/email authentication), payment information via Stripe, bot configuration settings, support communications, usage data, device information, and cookie-related data.
How We Use Your Information
We use data to provide and improve the Service, process payments, support your account, maintain security, and communicate about product updates or important service notices.
Third-Party Services
We work with third-party services including Stripe, AI providers (OpenAI, Anthropic, Google, Moonshot), analytics providers, and messaging platforms (Telegram, Discord, WhatsApp).
Bot Conversations and AI Data
Bot conversation content handled through our platform is not used by Sheldn for model training.
Data Retention
After account deletion, we delete or anonymize applicable personal data within 30 days, except where retention is required by law or for legitimate security, accounting, or fraud-prevention purposes.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure.
Cookies
We use cookies and similar technologies to maintain sessions, remember preferences, and understand product usage.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of personal data, and to request data portability.
Children's Privacy (18+)
The Service is intended for users 18 and older and is not directed to children.
International Data Transfers
Your information may be processed in countries other than your own. We take steps intended to ensure appropriate protections are in place for cross-border transfers where required.
Changes to Policy
We may update this Privacy Policy periodically. Revisions will be posted on this page with an updated "Last updated" date.
Contact Us
Privacy questions can be sent to support@sheldn.ai.